Returns & Refunds

Pre-launch information · updated 8 October 2026. This store currently presents an illustrative collection. Product prices, specifications and delivery estimates are examples. Sales have not opened; please send an enquiry instead of placing a paid order.

Consumer cancellation: 14 days

For eligible B2C distance purchases, tell us clearly that you wish to withdraw within 14 days of receiving the goods. For one order delivered in separate parts, the applicable period normally begins on receipt of the last item. You may email us or use the model withdrawal form; the form is optional.

How to return

  1. Send your name, order number and a clear withdrawal statement to neuroxtracts@outlook.com.gr.
  2. We will provide the appropriate return location and, if requested, a collection quotation. Our acknowledgement is not a condition of exercising your right.
  3. Send the goods back within 14 days after notifying us. Use protective packaging and keep proof of dispatch. Do not send furniture to the registered office without checking the correct return location.

Return transport costs

For a change of mind, you bear the direct return transport cost only where this was properly disclosed before purchase. For bulky items that cannot normally be returned by post, we will disclose a reasonable return-cost estimate before accepting the order. For preview planning only, allow approximately €30–€150 for mainland furniture returns and €80–€250 for island collections, depending on size and access. These estimates are not a final customer charge. Defective, incorrect or transit-damaged goods are handled under statutory remedies without charging you the necessary remedy costs.

Handling and condition

You may inspect goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and function. Original packaging helps protect a return but is not an absolute condition of your statutory right. We do not impose a blanket restocking fee for statutory withdrawal.

Refund timing and method

We refund eligible payments, including the least expensive standard outbound delivery option offered, within 14 days of your withdrawal notice. We may withhold the refund until the goods or evidence of return are received, whichever is earlier, where permitted. Refunds use the original payment method unless otherwise agreed without a fee. Additional charges for a delivery upgrade are not refundable under the standard withdrawal rules.

Personalised furniture and exceptions

The withdrawal exception may apply to goods made to your specifications or clearly personalised. We will identify such items and the relevant exception before purchase. An item is not automatically exempt merely because it is ordered from a supplier or offered in a standard catalogue colour. Defect and conformity rights still apply to personalised products.

Faults, damage and legal guarantee

Consumer goods carry the applicable legal conformity protection, including the EU minimum two-year legal guarantee. Contact us with the order details and a description of the issue. Depending on the circumstances, the legal remedies may include repair, replacement, a price reduction or termination. A commercial warranty, if expressly offered, is additional and does not replace legal rights. Normal wear, misuse or unsuitable care do not create a product defect, but exclusions cannot override mandatory law.

Business purchases

B2B cancellations and returns follow the accepted written trade terms. Consumer withdrawal rights do not automatically apply to business purchases. See Trade Terms.