Shipping Policy

Pre-launch information · updated 8 October 2026. This store currently presents an illustrative collection. Product prices, specifications and delivery estimates are examples. Sales have not opened; please send an enquiry instead of placing a paid order.

Greece: indicative delivery charges

These are the preview checkout rates for Greece, in EUR. They are a planning model, not an agreed carrier tariff. Basket value excludes shipping. The final launch tariff and tax treatment will be verified before sales open.

Where we deliver

The indicative delivery rates below apply to Greece. For Cyprus, other countries, islands requiring special handling, remote access or large commercial consignments, contact us with a postcode and product list to discuss a written delivery proposal. International checkout delivery is not currently offered.

What standard delivery means

The proposed standard service is delivery to an accessible ground-floor or kerbside point where the vehicle can safely stop. Carrying upstairs, lifting equipment, unpacking, assembly, packaging removal and disposal of old furniture are not included unless stated in a written order. Any extra service and its price must be accepted before the order is concluded; we do not add unexpected charges after purchase.

Availability and timing

Illustrative planning windows are 5–10 working days after dispatch for stocked mainland items, 7–15 for islands, and 6–10 weeks for production orders. These are examples, not confirmed stock or delivery promises. The actual production, dispatch and delivery window will appear in the final product information and order confirmation. Mixed orders may be delivered together or split by agreement. We will explain any additional cost before acceptance.

Access and appointments

Before ordering, check the packaged dimensions, doorways, stairs, lift, turns and unloading access. Tell us about floor level, restricted roads, parking and appointment requirements. If a delivery cannot be completed, we will explain the reason and any reasonable re-delivery charge before rearranging it. See our Size & Access Guide.

Receiving your furniture

Check the number of packages and visible condition when practical. Note obvious damage with the carrier and photograph the packaging and item. Contact us promptly with the order number and photographs. A signature or failure to report damage within a short arbitrary deadline does not remove statutory consumer rights. Please retain packaging where reasonably possible while we investigate.

Delays, loss and responsibility

We remain responsible for consumer shipments until you or your nominated recipient takes physical possession, except where the law provides otherwise for a carrier independently appointed by you. If delivery is delayed, contact us for an update and the remedies available under applicable law. Where no different delivery period has been agreed, the statutory delivery rules apply. We will not substitute an item without agreement.

Questions

Email neuroxtracts@outlook.com.gr with the product reference, quantity, delivery postcode and access details. A registered office address is not automatically a collection point or returns warehouse.